Terms and Conditions

Terms and Conditions
Last Updated: 29 July 2025

Overview

This website is operated by By Kenna. Within this site, references to “we”, “us”, and “our” refer to By Kenna as the entity providing the website, its content, features, and services, subject to the terms, conditions, policies and notices outlined below.

By visiting our website and/or purchasing something from us, you are engaging with our “Service” and agree to be legally bound by the following Terms and Conditions (“Terms”). These Terms apply to all users, including but not limited to browsers, shoppers, merchants, vendors, and content contributors.

We ask that you review these Terms thoroughly before using the website. By accessing any section of this website or completing a purchase, you confirm that you understand and accept these Terms in full. If you do not accept these Terms, you must not use our website or any of its features. If these Terms are regarded as an offer, your acceptance is strictly limited to these stated conditions.

Any new functionality or tools that are introduced to the site in the future will automatically be subject to these Terms and Conditions. You can always access the most recent version of these Terms on this page. We retain the right to amend or replace parts of these Terms at any time by updating this page. It is your responsibility to review the Terms periodically. Your continued use of the website following any changes will signify your acceptance of those updates.

This website operates on the Shopify Inc. platform, which provides us with the infrastructure necessary to offer and sell our products and services securely online.

Section 1 – Use of the Online Store

By continuing to use our website, you confirm that you are either of legal age in your country or region, or that you are of legal age and have authorised any minor dependents to access and use this site under your supervision.

You agree not to use our services for any unlawful or unauthorised purposes. This includes, but is not limited to, actions that violate local, national, or international laws, infringe on the rights of others, or breach regulatory obligations.

Additionally, you must not upload, transmit, or distribute any form of malicious software, viruses, or harmful code that could damage, interfere with, or compromise the operation or integrity of our website or services.

Any violation of these terms will result in the immediate termination of your access to our services and may be subject to legal action where applicable.

Section 2 – General Conditions

We reserve the right to deny service or restrict access to any user, at any time, for any reason.

Please note that any information you submit via our website — excluding sensitive payment information — may be transmitted without encryption and may undergo formatting or transmission adjustments to meet the technical specifications of networks or devices. However, all payment details are always securely encrypted when transferred across any network.

You are not permitted to copy, reproduce, sell, resell, or exploit any part of the website, its content, or the services provided through it without prior written consent from us.

The headings included in these Terms and Conditions are for convenience only and do not affect the meaning or interpretation of any provision.

Section 3 – Accuracy and Timeliness of Information

While we strive to ensure that all content provided on our website is accurate and up to date, we cannot guarantee the precision, completeness, or current relevance of all information presented. The material available is intended for general informational purposes only and should not be solely relied upon for making critical decisions.

Some content may include historical data, which is not guaranteed to reflect the most recent developments and is offered strictly for reference. We reserve the right to modify or update the content of our site at any time, although we are under no obligation to do so. Users are encouraged to verify any important information independently.

Section 4 – Modifications to Services and Prices

Please note that all product prices and stock availability are subject to change at any time and without prior notice. We reserve the right to modify or withdraw any part of our services or products listed on the site as needed.

We shall not be held responsible to you or any third party for any changes in pricing, temporary suspension, or permanent discontinuation of any items or services.

Section 5 – Products and Services

Certain products or services may be offered exclusively through our website. These items might be available only in limited quantities and are subject to our Returns Policy.

We make every effort to present product colours and images as accurately as possible, but we cannot guarantee how these will appear on your screen or device.

We reserve the right, on a case-by-case basis, to restrict the sale of our products or services to any individual, geographic area, or jurisdiction. This includes limiting the quantity of items per customer or order.

All product descriptions, pricing, and availability are subject to change at any time without prior notice. We may also withdraw any product or service from sale without liability.

While we strive to meet your expectations, we cannot guarantee that our products or services will fully match your personal preferences or that any website issues will be resolved instantly.

Section 6 – Accuracy of Billing and Account Information

We retain the right to decline or cancel any purchase placed through our store. This includes — but is not limited to — restrictions on orders associated with the same customer profile, payment card, or shipping address.

Should any changes or cancellations occur, we will make every effort to inform you using the contact details you provided during checkout.

Additionally, we reserve the right to restrict orders that we believe originate from unauthorised resellers or bulk purchasers.

You are responsible for providing accurate, up-to-date, and complete billing and account information when making purchases on our site. It is your duty to promptly update any relevant details to ensure successful processing of your transactions and to allow us to reach you if necessary.

For more details, please refer to our Returns and Refund Policy.

Section 7 – Third-Party Tools and Features

At times, we may make tools or features provided by third parties accessible via our website. These are offered on an “as is” and “as available” basis, without any guarantees, support, or warranties from us.

We do not accept responsibility for your use of these optional tools and strongly recommend reviewing the applicable terms of use and privacy policies of the third-party providers before engaging with them.

Please note that any new tools or functionalities introduced on the website in future will also fall under the scope of these Terms and Conditions.

Section 8 – Links to Third-Party Websites

Some content, products, or services featured on our website may originate from third-party providers. You may also find links that redirect you to external websites, which are not operated or maintained by By Kenna.

We make no guarantees regarding the accuracy, content, or functionality of third-party websites, and we assume no liability for any materials, services, or transactions they offer. If you choose to interact with any external site—whether to make a purchase or use a service—you do so entirely at your own discretion and responsibility.

We strongly encourage you to read the terms and privacy policies of those third-party platforms before submitting any personal information or entering into any agreements. Any complaints, issues, or concerns regarding their products or services should be addressed directly to the relevant third party.

Please note that the inclusion of third-party links does not imply endorsement by By Kenna, unless this is explicitly stated.

Section 9 – User Submissions, Reviews, and Feedback

By submitting any form of content to By Kenna — including but not limited to reviews, suggestions, competition entries, or unsolicited ideas — you grant us a non-exclusive, royalty-free, perpetual, and worldwide licence to use, reproduce, modify, publish, and distribute that content in any format and for any lawful purpose.

Please note that we are under no obligation to:

  • Maintain the confidentiality of your submission;
  • Provide any form of compensation;
  • Respond to your submission.

Although we reserve the right to review or remove user-generated content, we are not obligated to monitor such material. We may remove any content we consider to be unlawful, offensive, defamatory, or in breach of intellectual property or our Terms.

By submitting content, you confirm that:

  • You either own the rights to the content or are authorised to share it;
  • Your submission does not infringe upon the rights of third parties;
  • It is free from malicious software or viruses;
  • It is not misleading, offensive, unlawful, or inappropriate.

You must not impersonate another person or mislead us or others regarding the origin of the submission. You bear sole responsibility for your content, and we accept no liability for user-generated materials.

Section 10 – Personal Information

All personal information provided through this website is handled in accordance with our Privacy Policy. Please review it to understand how your data is collected, stored, and used.

Section 11 – Errors and Omissions

While we strive to maintain the highest level of accuracy on this website, there may be instances where information contains typographical errors, outdated references, or inaccurate details regarding product descriptions or availability.

We reserve the right to take the following actions at our sole discretion:

  • Amend or correct any errors, inaccuracies, or omissions
  • Update or change information on the website without prior notice
  • Cancel or modify any orders placed using incorrect or outdated information

Please note that we are under no obligation to update information on the website unless required by law. The presence of a “last updated” date should not be interpreted as confirmation that all details on the website are current or error-free.

Section 12 – Prohibited Activities

You are expressly forbidden from using this website or our services for any illegal, harmful, or unethical purposes. This includes, but is not limited to, the following activities:

(a) Breaching any applicable local, national, or international laws or regulations
(b) Violating or misusing any intellectual property rights
(c) Uploading, distributing, or transmitting viruses, malware, or any form of malicious software
(d) Engaging in harassment, abuse, discrimination, or intimidation of others
(e) Assuming a false identity or submitting fraudulent or misleading information
(f) Carrying out activities such as scraping, phishing, spamming, or other forms of digital exploitation
(g) Gathering or harvesting personal information from others without proper consent
(h) Posting or sharing content that is offensive, obscene, threatening, or otherwise inappropriate
(i) Attempting to compromise the security or interfere with the proper functioning of the site or any connected systems

Engaging in any of the above actions may lead to immediate suspension or permanent removal of your access to the website and related services.

Section 13 – No Warranties and Limitation of Liability

We do not provide any assurances that the website or its services will function without interruptions, errors, or security vulnerabilities. Nor can we promise that the use of our services will lead to any specific outcomes.

All products, services, and content made available on this website are provided strictly “as is” and “as available”. We make no warranties—express or implied—including, but not limited to, warranties of satisfactory quality, suitability for a particular purpose, durability, or freedom from infringement.

To the greatest extent permitted by applicable law, By Kenna, along with its affiliates, employees, and service providers, shall not be held liable for any losses or damages arising from your use of the website or its services. This includes, but is not limited to, indirect, incidental, consequential, or punitive damages, even if prior notice of such potential damages was given.

Where applicable law does not permit the exclusion or limitation of certain types of damages, our liability shall be limited in accordance with what is legally permissible.

Section 14 – Indemnification

You agree to indemnify, defend, and hold harmless by By Kenna, its parent company, affiliates, partners, employees, and agents from any claims, losses, liabilities, or expenses (including legal fees) arising from:

  • Your violation of these Terms
  • Your infringement of third-party rights
  • Your misuse of the website or services

Section 15 – Severability

In the event that any provision within these Terms is judged to be unlawful, invalid, or unenforceable, this shall not impact the validity or enforceability of the remaining provisions. Any clause deemed unenforceable will be considered removed or modified to the extent necessary, without affecting the integrity of the overall agreement.

Section 16 – Termination

You are free to end this agreement at any time by ceasing your use of our services or by contacting us in writing with your request.

We retain the right to immediately suspend or terminate your access to any part of our services, without prior notice, if we believe that you have violated any of the provisions set out in these Terms.

Any responsibilities or liabilities incurred prior to the termination date will remain in effect beyond the end of this agreement.

Section 17 – Entire Agreement

If we do not enforce any part of these Terms, this shall not be considered a waiver of our rights to do so at a later time.

These Terms of Service — along with our published policies, such as our Privacy Policy and Returns Policy — constitute the full and binding agreement between you and By Kenna with respect to your use of this website and our services. They override any prior agreements, communications, or understandings, whether spoken or written.

In the event that any part of these Terms appears ambiguous, such ambiguity shall not be interpreted against the party responsible for drafting them.

Section 18 – Governing Law

These Terms of Service, together with any separate agreements through which we supply goods or services to you, shall be governed by and interpreted in accordance with the laws of the United Kingdom.

Any legal disputes or claims arising from or in connection with these Terms will fall under the exclusive jurisdiction of the courts located within the United Kingdom.

Section 19 – Changes to These Terms

The most recent edition of our Terms of Service is always accessible on this page.

We reserve the right to revise, modify, or replace any section of these Terms at our sole discretion, by publishing updated versions directly on our website. It is your responsibility to review this page periodically to stay informed of any changes. Your continued use of the website or our services after any updates have been posted constitutes your acceptance of those revised Terms.

Section 20 – Contact Information

If you have any questions or concerns regarding these Terms of Service, you can contact us at:

Email: info@bykenna.com

For additional contact options or customer service inquiries, please visit the Contact Us page on our website at https://bykenna.com/.

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

E-mail address: info@bykenna.com
Phone number: 0141 255 0756
Contact form: Contact page

We thrive to respond within 24 hours during our opening hours.

Business name: By Kenna
Address:  158 Kilmarnock Road, Glasgow, G41 3PG, United Kingdom

Customer service available hours

Operating Hours (Monday to Friday):
09:00 AM to 18:00 PM (GMT+1 London)
Operating Hours (Saturday to Sunday):
10:00 AM to 16:00 PM (GMT+1 London)