Payment Policy
Accepted Payment Methods
Last Updated: 29 July 2025
At By Kenna, we are dedicated to offering you a secure, smooth, and convenient checkout process. We currently support the following payment methods:
- Visa
- Mastercard
- American Express
- Maestro
- PayPal
All transactions are processed instantly and securely at the point of purchase, ensuring a fast and hassle-free experience at checkout.
Currency
All payments are processed in GBP (£ – British Pounds).
If you're paying with a card or account based outside the United Kingdom, your bank or payment provider may apply a currency conversion fee. We recommend checking with your provider to confirm any potential additional charges before completing your purchase.
Secure Payment Processing
At By Kenna, protecting your personal and financial information is a top priority. All transactions made on our website are secured using SSL (Secure Socket Layer) encryption technology. This ensures that any data exchanged during checkout remains private and protected from unauthorised access.
We want to reassure you that we do not store any credit or debit card information on our servers. All payment details are handled securely through our trusted third-party payment providers, who comply with the highest standards of data security.
Payment Confirmation
Once your payment has been successfully completed, you will receive an order confirmation email with all relevant details.
If you do not see it in your inbox, please check your spam or junk folder. Still no email? Contact our team at info@bykenna.com and we’ll be happy to assist.
Declined or Failed Payments
If your payment is declined or fails to go through, please try the following:
- Double-check your payment details – Ensure that your card number, expiration date, CVV code, and billing address are entered correctly.
- Check your account balance – Make sure there are sufficient funds or available credit to complete the transaction.
- Contact your bank or card provider – Your payment may have been blocked or flagged by your bank for security reasons. They can confirm and help resolve the issue.
If you continue to experience issues, please contact us at info@bykenna.com. Our support team is here to help.
Payment Issues or Disputes
If you believe you were charged incorrectly or notice an unauthorised payment, contact us immediately. We will investigate and resolve the issue as quickly as possible.
Shipping Summary
We currently ship to addresses within the United Kingdom only.
All orders include free standard delivery, with an estimated arrival time of 6 to 9 business days.
You can find full details in our Shipping Policy.
Returns and Refunds
Not quite right? No problem. You may return your item within 30 days of receiving your order.
Items must be unused, in original condition, and no restocking fee applies.
View the full terms in our Returns & Refund Policy.
Our Commitment to Privacy
We deeply respect your privacy and are committed to protecting your personal information. We only collect the data necessary to fulfil your order and provide you with a smooth shopping experience.
Your details will never be sold, nor will they be used for any purpose beyond what you’ve agreed to.
For full information on how your data is collected, used, and protected, please refer to our Privacy Policy.
Google Merchant Center Compliance
By Kenna complies fully with Google Merchant Center policies, including secure checkout, transparent pricing, and high standards of customer care.
Our mission is to provide a safe, reliable, and customer-first shopping experience.
Contact information
Any questions or just like to talk to us? Please don't hesitate to contact us via:
E-mail address: info@bykenna.com
Phone number: 0141 255 0756
Contact form: Contact page
We thrive to respond within 24 hours during our opening hours.
Business name: By Kenna
Address:
158 Kilmarnock Road, Glasgow, G41 3PG, United Kingdom
Customer service available hours
Operating Hours (Monday to Friday):
09:00 AM to 18:00 PM (GMT+1 London)
Operating Hours (Saturday to Sunday):
10:00 AM to 16:00 PM (GMT+1 London)