Payment Policy

Last updated: 4 August 2025

Currency

All transactions are processed in GBP (British Pounds). If you're paying with a non-UK account, your bank may apply a currency conversion fee.

Secure Payment Processing

Your online safety matters to us. Every transaction is protected by SSL encryption (Secure Socket Layer), which helps safeguard your sensitive data. We do not store your credit card details on our servers—your payment information is securely handled by our trusted payment partners.

Payment Confirmation

Once your payment is successfully completed, you'll receive an order confirmation email with all relevant details. Didn't get it? Please check your spam or junk folder. Still nothing? Feel free to contact us at info@bykenna.com.

Declined or Failed Payments

If your payment doesn't go through, we recommend:

• Verifying your card number and billing details
• Ensuring your account has sufficient funds
• Contacting your bank or card issuer for clarification

If you're still having trouble, reach out to our team at info@bykenna.com—we're happy to assist.

Payment Issues or Disputes

If you suspect an incorrect or unauthorized charge on your account, please contact us immediately. We'll investigate and resolve the issue promptly.

Shipping Policy Snapshot

We currently ship to addresses within the United Kingdom only. All orders come with free standard delivery and are expected to arrive within 7 to 10 business days. For full details, please view our Shipping Policy.

Returns & Refunds Overview

Changed your mind? No problem. You can return items within 30 days of receiving your order. Items must be unused, in their original condition, and no restocking fee applies. Find all the details in our Return Policy.

Our Commitment to Privacy

We value your privacy. Any data collected during the checkout process is used solely to process and deliver your order. To learn more about how we handle your information, please refer to our Privacy Policy.

Google Merchant Center Compliance

ByKenna fully complies with Google Merchant Center policies, including secure transactions, transparent payment terms, and high customer service standards. We're committed to building a trustworthy and compliant shopping experience.